Privacy Policy

C3 Intelligence, Inc. is dedicated in providing a secure business environment. We take your concerns very seriously. We strive in securing every aspect of our website by having up-to-date security measures.Each visitor and/or client, will be responsible and take reasonable efforts to securing their user IDs and Passwords. If at any time such information has been compromised or lost, you must advise C3 Intelligence, Inc.For Clients, please refer to your Client Agreement form for passwords and user ID policies

In certain situations, C3 Intelligence Inc. may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

C3 Intelligence Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC)

C3 Intelligence Inc. is liable for appropriate onward transfers of personal data to third parties.

Security

Encryption of 128-bit SSL (Secured Socket Layer) secures our client directory, securing all information that you send from your browser to our company. You should see the picture of a padlock at the bottom right corner of your web browser. You should also notice a difference in the web address as "https" now encompasses the URL in your address bar.C3 Intelligence, Inc. does not store your credit card information online.For your security, sessions will timeout after a certain period of inactivity.

Cookies

A cookie is a series of data characters that, when programmed into a website, is placed by the web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the website to "recognize" you as a unique individual. Cookies are used to provide C3 Intelligence, Inc. with the capability to personalize information for certain segments of its client base. Also, in some instances, cookies are used to allow C3 Intelligence, Inc. the opportunity to associate individual clients with their information profiles. Through the use of cookies, www.c3intelligence.com login can "remember" your user ID when you login to C3 Intelligence, Inc.'s website through what is known as a Session Cookie. This will allow you to use our BackCheck system without the need of re-entering your password on every page load. The Session Cookie ends when you "Log Off" or after a period of inactivity. At that point you will be asked to re-enter your username and password.

Collection and Use of Information

When information is collected through our website, it helps us identify the type of web site content our clients view most. We use this information to market and improve our site and services. Please note that C3 Intelligence, Inc. will never give, sell, or otherwise distribute the information collected through this site to third parties outside of C3 Intelligence, Inc. or its vendors, unless required by law.

When you leave our site

Certain sections of C3 Intelligence, Inc's website consist of products, and/or services hosted by third-party businesses. When you leave www.c3intelligence.com to visit one of these sites, the only information transferred to the third-party is the fact that you came from www.c3intelligence.com. It is strongly suggested that you consult the privacy policy at the third-party websites.

Additional Privacy Information

Privacy Policy: C3 INTELLIGENCE is a Consumer Reporting Agency (CRA) that prepares Consumer Reports for authorized employers under the provisions of the federal Fair Credit Reporting Act (FCRA). The C3 INTELLIGENCE Privacy policy is very simple: C3 INTELLIGENCE only collects applicant data pursuant to written Authorization and Disclosure under the FCRA and only disseminates consumer reports to employers as directed in the written authorization. In other words, data is only collected and distributed at the direction and authorization of consumers. The data is maintained in a secured site. C3 INTELLIGENCE maintains strict policies and procedures in all aspects of its operation to protect the privacy of consumers.

NOTE: C3 INTELLIGENCE does NOT send U. S. applicant information outside of the U.S. for processing. Once data leaves the U.S., the data is beyond the reach of U.S. privacy laws and there is no meaningful privacy protections. C3 INTELLIGENCE believes that firms that send data outside the U.S. put applicants and employers at great risk, for no other reason then to make a little more money. In some countries, it is a well known fact that U.S. identities are stolen and used for identity theft. As a practical matter, someone in the U.S. has no ability to hire a lawyer in a foreign country to pursue legal action or contact a foreign police authority to get any action taken. The only exception is where C3 INTELLIGENCE is asked to perform an international verification and the information resides outside of the U.S. Even in that situation, C3 INTELLIGENCE goes to great length to protect applicant data by going directly to the school or employer. If it is necessary to have a researcher do research in a foreign country, C3 INTELLIGENCE only releases the minimum information absolutely necessary.

C3 INTELLIGENCE strongly advises all employers to ask a screening firm if they send data outside of the U.S. and to seriously consider the dangers to their hiring processes and to their applicants.

1. This web site collects personally identifiable information online from individuals in the following ways:

a. A potential customer has the opportunity to e-mail this site in order to obtain information about our services. Any information given to this site is completely in the control of the third party who chooses to do so.
b. A person may choose to sign-up for a newsletter that explicitly requires opt-in. Each newsletter provides the ability of a person to opt-out very easily by hitting a button at the bottom of each newsletter.

2. This site does not engage in any passive information techniques.

3. No information provided to this site through e-mail or any other method is ever released, utilized or shared with anyone else, including, but not limited to, third parties or affiliates.

4. The C3 INTELLIGENCE online system is a separate web site that is only available to C3 INTELLIGENCE customers and is utilized as a means for C3 INTELLIGENCE to receive orders from authorized employers and to transmit information to and from authorized users. However, all such usage is strictly between C3 INTELLIGENCE and business entities whose legitimate need for the information and permissible purpose has been verified pursuant to section 607(a) of the FCRA which states: (a) Identity and purposes of credit users. Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 605 [S 1681c] and to limit the furnishing of consumer reports to the purposes listed under section 604 [S 1681b] of this title. These procedures shall require that prospective users of the information identify themselves, certify the purposes for which the information is sought, and certify that the information will be used for no other purpose. Every consumer reporting agency shall make a reasonable effort to verify the identity of a new prospective user and the uses certified by such prospective user prior to furnishing such user a consumer report. No consumer reporting agency may furnish a consumer report to any person if it has reasonable grounds for believing that the consumer report will not be used for a purpose listed in section 604.

5. All data on the C3 INTELLIGENCE system is protected by secure access, ensuring "for-your-eyes-only" data exchange. Viewing of information is restricted to the users and customers that should have it with state of the art security, including 128-bit SSL encryption and strong password protection. The Privacy and Integrity of all information is fully protected. All employees who have access to any information from this site have signed privacy agreements and are regularly trained in privacy practices and procedures. C3 INTELLIGENCE maintains a Written Information Security Policy (WISP) in conformity with Massachusetts requirements under 201 CMR 17.00: STANDARDS FOR THE PROTECTION OF PERSONAL INFORMATION OF RESIDENTS OF THE COMMONWEALTH .

6. Information is retained pursuant to the FCRA for a minimum of six (6) years. The method for a consumer to opt-out of C3 INTELLIGENCE obtaining information is to not consent to a pre-employment background screening with a prospective or current employer. Once a consumer has consented to such a screening, C3 INTELLIGENCE must retain information on file for US residents for the six (6) year period.

7. Any consumer may exercise their right to inspect any data about them and to object to any data pursuant to the FCRA and applicable state law.

8. Any questions or concerns about Privacy should be directed to support@C3intelligence.com. C3 INTELLIGENCE will make all reasonable efforts to address a consumer's concerns. If the matter cannot be resolved by C3 INTELLIGENCE, then a consumer has additional rights.

9. Upon request, a consumer may also obtain a copy of this C3 INTELLIGENCE Privacy Policy privacy statement or ask questions by mail by sending a request to: Chief Information Security Officer, C3 Intelligence, 31225 La Baya Drive., Ste 212, Westlake Village, CA 91362.

10. In the event C3 INTELLIGENCE destroys any information provided by employers, applicants, or third parties during the course of its work the destruction is accomplished in accordance with the approved document disposal rules formulated by the Federal Trade Commission (FTC).

11. C3 INTELLIGENCE reserves the right to modify or change its privacy policy. All such changes will be posted on this page.

EU-US Privacy Shield

C3 Intelligence Inc. complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. C3 Intelligence, Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

C3 Intelligence Inc. commits to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities regarding human resources data transferred from the EU in the context of the employment relationship.

General Data Protection Regulation (GDPR) Policy

Thanks for using C3 Intelligence. Our goal is to empower individuals and organizations to structure and organize data. As such, we take very seriously the respect and protection of your privacy and security. We are committed to following and continuously evolving best practices to support this principle.

We – meaning C3 Intelligence Inc., doing business as C3 Intelligence (also "C3 Intelligence," "our" or "us") – prepared this Privacy Policy to help you understand our practices with respect to the collection, use, and disclosure of information we collect from you through C3 Intelligence’s web or mobile applications (the "C3 Intelligence Products"), our websites that link to this Privacy Policy, and any other services we provide to our customers or end users (collectively with the C3 Intelligence Products, the "Services").

By accessing or using the Services, you agree to this Privacy Policy and our Terms of Service.

Effective date: May 25, 2018. Last Updated: May 22, 2018

You can see our previous Privacy Policy here.

What types of information we collect from you depends on how you use the Services, what Services you use, and what information you choose to provide or make available to us. We collect information from you when you:

• Create or register an account, and when you administer your account
• Input information or data into any of our Services, or post or upload Content to our Services
• Submit questions, requests, other communications to us via forms, email, or other communication media
• Contact us for customer support or technical support
• Visit any of our websites or download any of our apps
• Participate in any promotions, demonstrations, contests, surveys, or other marketing events
• Interact with other C3 Intelligence users and guests on our community forums
• Integrate third-party products and services with your C3 Intelligence account

Customer Information related to the creation of accounts or that otherwise identifies you as a customer or end user of C3 Intelligence is what we call "Customer Information." Customer Information may include certain "personally identifiable information" or "PII", such as your name, email address, gender, postal address and phone number. It also may include payment information, such as payment method, credit card information, and any contact information (such as name and postal address) associated with payment billing information. If you are an end user using the Services through an account created on your behalf by an C3 Intelligence customer (such as an employer, organization of which you are a member, or another individual), we may collect and process Customer Information about you on behalf of the C3 Intelligence customer with whom your use of the Services is associated.

When you create an account with C3 Intelligence, we may collect certain Customer Information directly from you or, if you create your account using a third-party service (such as Google or a single sign-on service such as Okta), we may collect Customer Information about you from the third-party service (such as your username or user ID associated with that third-party service). By choosing to create an account using a third-party service, you authorize us to collect Customer Information necessary to authenticate your account with the third-party service provider.

Certain aspects of the Services allow you to link or integrate third-party products and services to enable certain features and functionalities with the Services. For example, you can connect your Google Drive account so as to generate Content in C3 Intelligence from information and data contained in your Google Drive or integrate with third-party services using Blocks. If you choose to use these features or functionalities, you may be asked to create an account with a third-party service provider or link your existing account with that service provider (and, by doing so, agree to the privacy policy and/or terms and conditions of that third-party). You may also be asked to authorize C3 Intelligence to collect information from the third-party service provider on your behalf. We will then collect information (such as your username or user ID associated with that third-party service) from you and/or that third-party service provider as necessary to enable the Services to access your data and content stored with that third-party service provider. Once the authentication is complete, we have the ability to access information you provided to us or was otherwise collected by the third-party service in accordance with the privacy practices of that third-party service. We will store the information and data we collect and associate it with your C3 Intelligence account, and we will only use that information and data to enable the integration of the Services with the third-party service provider and to perform actions requested or initiated by you, or that are reasonably necessary to carry out instructions provided by you.

One of the core aspects of the C3 Intelligence Products (and our related Services) is that you can upload any information, data, content, material – anything. We call anything you upload through the C3 Intelligence Products "Content". You (and anyone who can interact with your use of the C3 Intelligence Products) ultimately controls the nature of the Content, and our collection, use, and disclosure practices with respect to Content are separate from those with respect to other sorts of information we collect, including Customer Information. As explained in detail above, we may also upload Content automatically with your authorization from third-party service providers (such as from your Google Drive).

We automatically collect information about how you use the Services and your actions on the Services, including IP addresses, what software and hardware you use (such as browser types, operating systems, ISPs, platform type, device type, mobile device identifiers such as make and model, mobile carrier), pages or features of C3 Intelligence used and associated dates and time stamps, search terms, links you click, whether you open messages sent to your account, and other statistics related to your usage of the Services. We may also use tools, including third-party tools, to collect analytics data. Some of this information is collected through the use of "cookies" and other tracking technologies, such as web beacons, session replay scripts, and similar technologies ("tracking technologies"). We may also work with third party partners to employ tracking technologies.

If you would prefer not to accept cookies or otherwise wish to disable our use of tracking technologies, please see "Managing Your Information," below. Please note that doing so may negatively impact your experience using the Services, as some features may not work properly.

In some cases, we may collect limited location information. For example, we may use Google Analytics convert your IP address into a rough geolocation to understand in what areas our users are located and to improve and personalize C3 Intelligence (for example, to display time data in the correct local time).

We may collect information by aggregating and anonymizing other information. The aggregation and anonymization process prevents the information from being re-associated or identified with any one customer account, user, or individual. We may use aggregated and anonymized information for a wide variety of statistical and analytical purposes.

We use the information we collect for a variety of purposes, and how we use it depends on what we collect and what Services you use (or features of the Services). These purposes may include:

• Providing the Services to you
• Responding to requests or inquiries from you
• Providing customer support or technical assistance
• Contacting you to provide product updates, information about products you have requested or purchased
• Marketing C3 Intelligence products, services and features that you may be interested in, and monitoring the performance of our advertisements and marketing efforts
• Creating or administering your account, including identifying you with your account or the account of an C3 Intelligence customer
• Billing you
• Deriving market insights, ways to improve the Services, and other business analysis or research purposes
• Customizing existing and future product offerings and other aspects of the Services to you and other users
• Securing the Services and our systems, and protecting your information and data
• Sharing with third parties for the purposes discussed in "How we share information", below
• Any legitimate business purpose, provided that the information is aggregated and anonymized

Specifically, we may use personally identifiable information (including those contained within the Customer Information or otherwise collected by us) for the above purposes, but only as to the extent necessary for the purposes for which you have provided us with the information, to respond to inquiries or requests (including requests for customer support or technical assistance), to otherwise perform our obligations or act consistently with our Terms of Service, to respond to law enforcement or other governmental or legal authorities, and to otherwise use the information consistent with your instructions to us (both explicit, such as when you contact us directly with a request, and implied, such as when you engage us to provide you with the Services). If you wish to change these instructions, either by request, by correcting, amending, or deleting information we may have collected about you, or by opting out of certain data collection practices, please see "Managing Your Information", below.

Notwithstanding anything else in this Privacy Policy to the contrary, we will not use or access your Content except in the following cases: for providing the Services to you; where you (or, if you are an end user, the C3 Intelligence customer through which you have an account) explicitly approve access (e.g., during a customer support inquiry); where compelled to do so in response to lawful requests by law enforcement or government regulators; where necessary to ensure the stability and security of the Services and our systems (e.g., where we have reason to believe specific Content is degrading server stability); and where necessary to protect the rights, privacy, safety, or property of you, us, or others. We may also analyze metadata related to Content (such as total number of records, file size, API volume, access logs, etc.).

We disclose information we collect in the following cases:

• You asked us to, or otherwise gave your specific consent (for example, by posting Content using the Universe feature, you consent to our sharing that Content with other C3 Intelligence users).
• With vendors we engage to provide you with aspects of the Services, such as data storage, hosting, and payment processing.
• With third-party service providers who enable certain features or functionalities of the Services that you’ve requested (for example, by installing applications in C3 Intelligence using the Blocks feature).
• With vendors we engage to help us gain insights and analytics into how the Services are used and how they might be improved (for example, we may use third-party data enrichment services to match Customer Information or other personally identifiable information we collect with publicly available database information in order to communicate more effectively with you).
• As necessary to comply with applicable law, including governmental requests, law enforcement requests, and otherwise to protect the rights, privacy, safety, or property of you, us, or others.
• As necessary in the event of a proposed or actual reorganization, merger, sale, joint venture, assignment, transfer, financing, or other disposition of all or any portion of C3 Intelligence business, assets, or stock.
• With others for any legitimate business purpose, provided the information is aggregated and anonymized.

We secure your information by implementing appropriate technical and organizational measures to protect the information we collect and store. Unfortunately, no security measures are 100% foolproof, and as such no network or system (including ours) can be guaranteed to be 100% secure against destruction, loss, alteration, unauthorized disclosure of, or access to information we collect and store. If you believe your information may not be secure for any reason, please contact us immediately at support@c3intelligence.com.

You can manage your information in many ways. You have many choices to access information we collect about you and about how we use or disclose that information. This section details many of those choices, including how you can exercise rights you may with respect to your information (including personally identifiable information), how you can opt out of collection and use of certain types of information for certain purposes (such as marketing), and how you can use your browser or third-party tools to disable certain collection methods (such as cookies or tracking technologies).

You may access, correct, amend, or delete Content by accessing it within C3 Intelligence. You control all Content you upload. Content you delete (including Content containing personal information) may be retained in archived or backup copies in order to enable you to use certain features like revision history and base snapshots. For instructions on how to permanently delete Content from your C3 Intelligence account, please contact us at support@c3intelligence.com. Please note that permanent deletion of Content through this process will impair or disable those features with respect to that Content.

You may access, correct, amend, or delete Customer Information we have about you by logging into your account and navigating to your Account page. If you wish to cancel your account, you may do so through your Account page. If you do, personally identifiable information associated with your account will be deleted as soon as is reasonably practical or as required by applicable law. Please note that we may retain information that is otherwise deleted in anonymized and aggregated form, in archived or backup copies as required pursuant to records retention obligations, or otherwise as required by law.

We may use some of the information we collect for marketing purposes, including to send you promotional communications about new C3 Intelligence features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt out of use of your information for these purposes, please follow the opt-out instructions by clicking "Unsubscribe" (or similar opt-out language) in those communications. You can also contact us at support@c3intelligence.com to opt out.

Cookies and Tracking Technologies – How to Opt Out
If you would prefer not to accept cookies or otherwise wish to disable our use of tracking technologies, most browsers and mobile devices allow you to change your settings so as to notify you when you receive cookies or other tracking technologies are being used, and to choose whether or not to accept/allow it. Most browsers also allow you to disable or delete existing cookies or to automatically reject future cookies. Disabling cookies may limit your ability to use the Services.

Certain tracking technologies we use are related to advertising networks, and through those technologies we may share certain information such as IP addresses. No personally identifiable information is shared with these advertising networks, but please note that the information we share with those advertising networks might be combined with other information about you that those networks may have collected from other sources.

Certain tracking technologies we use involve the use of session replay scripts or other scripts that run directly from your browser. If you wish to disable these tracking technologies, you can install a third-party browser analytics blocker plug-in such as Ghostery.

If you have any questions about how we or our third-party service providers use cookies or other tracking technologies that aren’t answered in this Privacy Policy, please contact us at support@c3intelligence.com.

International Transfers (including Transfers Outside of the European Union)
We process and store information on servers located in the United States, and we may store information on servers and equipment in other countries depending on a variety of factors, including the locations of our users and service providers. By using the Services, you consent to the transfer of information (including Customer Information, Content, and personally identifiable information) to locations that may be outside of your country of residence, including the United States. You acknowledge and agree that, as a condition of providing any Content, you can legally transfer it to the United States or another country.

With respect to transfers of information out of the European Union (EU), we may process some personally identifiable information pursuant to data processing agreements that include the EU Standard Contractual Clauses. To learn more about our data processing agreements, please contact us at support@c3intelligence.com.

Information from Children
C3 Intelligence is not directed to children under the age of 13 and we do not knowingly collect personally identifiable information from children under the age of 13. If we learn that we have collected personally identifiable information of a child under the age 13, we will take reasonable steps to delete such information from our files as soon as is practicable. Please contact us at support@c3intelligence.com if you believe we have any information from or about a child under the age of 13.

Changes to Privacy Policy
Any information that we collect is subject to the Privacy Policy in effect at the time such information is collected. We may, however, revise the Privacy Policy from time to time. If a revision is material, as determined solely by us, we will notify you, for example via email. The current version will always be posted to our Privacy Policy page. If you have any questions about this Privacy Policy, please contact us at support@c3intelligence.com.

Personal Information Disclosure: United States or Overseas

C3 INTELLIGENCE opposes the "offshoring" of Personally Identifiable Information (PII) of consumers - such as names, dates of birth, and Social Security numbers (SSNs) - sent overseas outside of the United States and its territories and beyond the protection of U.S. Privacy laws. C3 INTELLIGENCE's mission is to protect the PII of consumers, which is best done by keeping all such information in the United States.
C3 INTELLIGENCE belongs to ConcernedCRA's ( http://www.concernedcras.com/) a group of Consumer Reporting Agencies (CRAs) dedicated to protecting consumer privacy by not offshoring PII. C3 INTELLIGENCE has adopted the policy of ConcenredCRA's and operates in as follows:

1. Domestic Background Screening: Where a CRA (background screening firm) is providing background screening services for consumers in the United States based upon information available in the U.S., a firm displaying the ConcenredCRA seal certifies that it does not send data outside the U. S. or its territories for processing or preparation of a background check report or for any other reason. All work is done in the U.S.

2. International Screening: Where there is an international background check for verification of employment, education, or a professional degree, or for a criminal record check, some information may have to go offshore by necessity since the information being sought is offshore. However, firms displaying the ConcenredCRA seal have taken measures to protect personal and confidential data: a.) Documentation or information such as passport numbers, or unique identification numbers and date of birth, are not sent to anyone overseas other than the actual verification provider (e.g. employer or school registrar) whenever possible. b.) Where it is necessary to utilize a local firm, the local firm will first be asked to provide local contact information so that the CRA can contact the foreign verifying party directly. c.) If, due to infrastructure or other issues in a foreign country, a foreign research firm must perform the verification, then the CRA or its agent has properly vetted the local firm, and will redact any unnecessary information.

3. Where a CRA utilizes a third party service to perform domestic or international services in connection with providing background reports, firms that adopted this standard have made reasonable inquires to ensure that any provider is also following the ConcenredCRA standard.

Fact Act

The Fair And Accurate Credit Transaction Act (FACT Act) of 2003 that amended the Fair Credit Reporting Act (FCRA), provides the ability for consumers to obtain a free copy of his or her consumer file from certain consumer reporting agencies once during a 12 month period. If you have previously had a background report run on you by C3 Intelligence, you may request a free annual file disclosure pursuant to the Free Annual File Disclosure Rule, 16 C.F.R. Part 610.

Please note that C3 Intelligence will only have a report concerning you if you have applied for employment with an employer who performs preemployment background checks , AND the check was performed by C3 Intelligence. If you have not applied for employment with an employer that conducts preemployment background reports, then you will not have a file with C3 Intelligence. In addition, even if you have applied for employment, and a background report was done, C3 Intelligence will not have any information on you unless C3 Intelligence was the background firm that completed the report. Generally, a Consumer will be informed of the name and identity of the background firm that was utilized by an employer on the Consent and Disclosure forms that an applicant must sign prior to a background report being requested.

Please also be advised that C3 Intelligence does not "re-use" any information that is obtained by C3 Intelligence for a background report. Each background report is a "one-time" use only.

You can obtain a copy of your consumer file from C3 Intelligence if C3 Intelligence has such a file in two ways:

1. To request a copy of the free annual disclosure by phone, please call C3 Intelligence and ask for the Support Desk: 1-866-946-8359.

2. To obtain a copy of your free annual disclosure by mail, write to C3 Intelligence, 31355 Oak Crest Drive Suite 210 Westlake Village, California 91361 ATT: Support Desk